🔒 Privacy Summary
WMM Specialists is a third-party matching service that connects individuals with luxury addiction treatment centers. We are committed to protecting your privacy and maintaining strict confidentiality in all our communications and services.
1. Information We Collect
Personal Information
When you contact our helpline, we may collect the following types of information:
- Name and contact information (phone number, email address)
- General location information (city, state)
- Basic information about your situation and treatment needs
- Insurance information (if voluntarily provided)
- Medical information relevant to treatment placement (if voluntarily provided)
Automatically Collected Information
When you visit our website or call our helpline, we may automatically collect:
- Call date, time, and duration
- IP address and browser information (website visits)
- Device information and operating system
- Referring website or source
2. How We Use Your Information
We use your information solely to provide our matching and referral services:
- To assess your treatment needs and preferences
- To identify and recommend appropriate treatment facilities
- To facilitate connections with treatment centers
- To provide ongoing support during the placement process
- To improve our services and quality of care
⚠️ Important: Third-Party Service Disclosure
WMM Specialists is a third-party matching service. We are not a treatment facility. We connect callers with appropriate treatment centers based on their needs. Some calls may be routed to partner treatment facilities.
3. Information Sharing and Disclosure
With Your Consent
We will only share your personal information with treatment facilities or other service providers with your explicit consent. You have full control over what information is shared and with whom.
Partner Treatment Centers
When you choose to connect with a specific treatment center, we may share relevant information to facilitate your admission and care coordination. This sharing only occurs with your permission.
Legal Requirements
We may disclose information when required by law, such as:
- In response to a valid legal process or government request
- To protect the safety of our clients or the public
- In medical emergency situations
4. Data Security and Protection
We implement comprehensive security measures to protect your information:
- Encrypted phone lines and secure communication systems
- Restricted access to personal information on a need-to-know basis
- Regular security training for all staff members
- Secure data storage with regular backups
- Industry-standard encryption for data transmission
HIPAA Compliance
While we are not a covered entity under HIPAA, we follow HIPAA-equivalent privacy practices to ensure the highest level of confidentiality for all health-related information.
5. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Opt out of future communications at any time
- Portability: Request transfer of your information to another provider
6. Cookies and Website Technology
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences for future visits
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and indicate the revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Data Retention
We retain personal information only as long as necessary to provide our services and comply with legal obligations. Typically, we retain information for:
- Active cases: Duration of service plus 2 years
- Call records: 3 years for quality assurance
- Website analytics: 2 years
🛡️ Your Confidentiality is Protected
We understand that seeking help for addiction requires courage and trust. We are committed to maintaining the highest standards of confidentiality and will never share your information without your explicit consent except as required by law.
11. International Data Transfers
Your information is processed and stored within the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to and processed in the United States.
12. Contact Information for Privacy Concerns
If you have questions about this privacy policy or concerns about how your information is handled, please contact us:
Privacy Officer
WMM Specialists
Phone: (616) 369-7477
Available 24/7 for privacy concerns